Change Intelligence Platform

Stop drowning in change management overhead.

citk automates auditable communications, post-implementation verification, and workflow approvals — so your team spends time on innovation, not admin.

RBAC Ready5-Minute SetupNo Credit Card

Live Feature

Directories & RBAC

1

"Who owns what?"

Services scattered across teams. Permissions managed in spreadsheets. Alerts blasted to everyone. Nobody knows who's responsible for what.

Sound familiar?

The Problem

API Gateway

???

Auth Service

Backend?

Payment v2

Maybe ops?

CDN Config

SRE? Infra?

Queue Worker

Nobody?

ML Pipeline

Data?? AI??

Permissions in spreadsheetsAlerts go to everyoneNo audit trailManual onboarding
2

Organize your infrastructure

Directories let you create a tree hierarchy that mirrors your org. Group services by team, environment, or domain — from a handful of apps to thousands.

Your org structure, your rules.

Directory Tree
Engineering
Backend
API Services
Data Pipeline
Frontend
Mobile
Operations
SRE
Platform
3

Assign roles that cascade

Four roles cascade down the tree. Assign once at the parent — Owner, Manager, Contributor, or Viewer permissions flow to all children automatically.

One assignment, full coverage.

Members — Backend
AC
Alice Chen
Owner
BS
Bob Smith
Manager
CL
Carol Lee
Contributor
DP
Dave Park
Viewer

Inherited

ET
Eve Torres

from Platform

Manager
FW
Frank Wu

from Operations

Viewer
Roles cascade to API Services, Data Pipeline
4

Route notifications intelligently

Each directory gets its own notification channels. Subscribers choose Email, Slack, Webhook, or Teams — with cascading rules that follow the hierarchy.

The right people, the right channels.

Subscriptions — Backend
3 active
Email
Slack
Webhook
Teams
AC
Alice Chen
EmailSlack
BS
Bob Smith
Email
CL
Carol Lee
SlackWebhook
DP
Dave Park
Email
Cascade to children
5

Delegate without losing control

Temporary permission delegation with automatic expiry. Every assignment, promotion, and delegation is logged for audit — always know who had access and when.

Time-bounded access, immutable trail.

Permissions — Backend

Active Delegations

Carol Lee

delegated by David Wong

Active
directories:manage_membersdirectories:manage_subscriptions
Expires March 1, 2026

Audit Trail

Delegated permissions

Carol Lee by David Wong

2h ago

Promoted to Owner

Alice Chen

1d ago

Assigned Manager

Bob Smith

3d ago

Created directory

Backend

5d ago
6

One source of truth

Structure, access control, notification routing, and audit trail — all in one place. No spreadsheets. No guesswork. No gaps.

Everything connected.

One Source of Truth
Everything connected

24

Directories

86

Members

142

Subscribers

Roles cascade automaticallySmart notification routingImmutable audit trailTime-bounded delegation

Live Feature

Tracked Announcements

1

"Did anyone read that?"

Critical change communications buried in Slack. No read receipts. No approval workflow. No way to prove compliance. Just hope.

Sound familiar?

The Problem
#general3d ago

PSA: Payments v2 deploys Monday

3 replies — none from backend team

#ops-alerts1w ago

FYI breaking change in auth API

No reactions

Email blast2w ago

Q4 infrastructure migration

12% open rate

No read receiptsNo approval workflowNo audit trailLost in Slack noise
2

Write once, reach everyone

Rich text editor with tables, code blocks, and images. Categorize with color-coded tags and target the right audience — all from one compose screen.

One announcement, every channel.

New Announcement
Draft
Payments v2.3 — Breaking Changes
SecurityAPIBreaking
Target: Backend, API Services
3

Built-in approval gates

Every announcement goes through approval before sending. Reviewers can approve with comments or reject with actionable feedback. Separation of duties enforced.

Approval gates, not email chains.

Review — Payments v2.3
In Review
Draft
In Review
Approved
Sent
Sarah Chen

Reviewer

“Looks good overall. Consider adding migration steps for v2.2 users and a rollback procedure in case of issues.”

Add your review comment...
4

Schedule or send instantly

Send now for urgent changes, or schedule for a future date. Either way, delivery is tracked across Email, Slack, and Webhooks automatically.

Your timing, full control.

Schedule Delivery
Approved
Send Now
Schedule

Date

Feb 28, 2026

Time

9:00 AM EST

Delivery Channels

Email

142 recipients

Slack

#backend, #api-team

Webhook

3 endpoints

Schedule for Feb 28, 9:00 AM
5

Track every open, every click

See who received your announcement, who opened it, and who clicked through. Real-time delivery receipts across all channels.

Full visibility, zero guesswork.

Delivery Metrics
Sent
Open Rate73%

142

Recipients

104

Opens

67

Clicks

Channels

Email: 142 deliveredSlack: sentWebhook: 3 endpoints
6

Immutable. Auditable. Accountable.

Every state transition — created, reviewed, approved, sent — is logged with who, when, and why. Your audit trail, always complete.

Every action recorded, forever.

Full Lifecycle Visibility
Audit-ready
Draft
Review
Approved
Sent

47

Sent

73%

Open Rate

100%

Reviewed

312

Audit Events

Every state trackedApproval gates enforcedReal-time delivery metrics

Roadmap

Where we are and where we're headed

Live

Directories & RBAC

Live

Hierarchical org structure with cascading permissions

Announcements

Live

Tracked communications with approval workflow

In Development

PIV Tracker

In Development

Auto-verify deployments with guardrails and real-time health

App Registry

In Development

Service catalog with upstream/downstream dependency mapping

Dashboard

In Development

Real-time command center for change intelligence

Settings

In Development

Organization and user preferences

Planned

Slack Integration

Planned

Native Slack app for notifications and commands

Custom Tokens

Planned

API token-based integrations with any tool

Form Integrations

Planned

Trigger workflows from external form submissions

AI & MCP

Planned

AI-powered analysis and Model Context Protocol support

Webhooks

Planned

Event-driven integrations with any HTTP endpoint

Ready to take the overhead out of change ops?

See citk in action with a personalized demo.